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Business IT Support, VoIP Phones and Cyber Security Services

Welcome To Pro-Networks

We are an established IT Support, VoIP Telephony and Cyber Security Services company located just outside the historic city of Chester.

If you need support, please call 01244 535527 (option 1)

For sales, please call 01244 535527 (option 2)

Please click below to find out how we can support your business...

Still using Windows 10?

Microsoft support ended on 14th October - speak to us if you need help upgrading your business to Windows 11...

Great Reasons To Talk To Us

We answer the phone in seconds check

Our initial response time is incredible check

Our resolution time smashes industry norms check

99% customer retention despite ZERO contracts check

YOUR needs are OUR priority check

Switching To Us Is Super-Easy

Latest Customer Feedback...

"Really helpful team who respond quickly and effectively :)"
Kathryn, 30/10/25 star star star star star     

"Top notch"
Graham, 30/10/25  star star star star star 

"Resolved the issue with VPN and also assisted with resolving the issue around the C-Drive. Even gave a follow-up call to check all was ok and to see if I needed further help. Really appreciated."
David, 30/10/25 star star star star star

"Fast response, really helpful & friendly."
Eddie, 30/10/25 star star star star star     

Service KPIs for September 2025

Calls Answered Within

8 Seconds

Calls Answered Within Seconds

Average Initial Response

52 Minutes

Average Initial Response

Same Day Resolution

55.48%

Same Day Resolution

Customer Retention

99.22%

Customer Retention

Recent Blog Posts

Copilot Fall Release - AI That Puts People First

Microsoft's Copilot Fall Release introduces new AI features focused on collaboration, personalisation, and productivity. From shared group sessions to health support and seamless integration with Edge and Windows, this update transforms Copilot into a comprehensive AI companion designed to empower users rather than replace human judgment.

What is a "Man in the Middle" Attack

Email hijacking through man-in-the-middle (MITM) attacks poses a critical threat to businesses, with cybercriminals intercepting legitimate email accounts to redirect payments and steal sensitive data. These sophisticated attacks target supplier and client communications, modifying invoices with fraudulent bank details before businesses detect the compromise.

Why Multi Factor Authentication Isn't Enough in 2025

Multi-Factor Authentication is no longer enough against 2025's sophisticated cyber threats. Cybercriminals now use advanced tools like Evilginx to steal session tokens and bypass MFA within minutes. This blog reveals how these token theft attacks work and why Identity Threat Detection and Response (ITDR) solutions have become essential for modern cybersecurity.

What is Windows Recall?

Learn what Windows Recall is, Microsoft's controversial new AI-powered screenshot feature that continuously captures your screen activity. Discover the system requirements, compatibility details, and why we won't be enabling this feature by default for our clients. We break down the significant security vulnerabilities, privacy concerns, and potential compliance issues that make this seemingly innovative tool a risky proposition for businesses. Understand the implications for your organisation's data protection strategy.