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  • About Pro-Networks
    We are specialists in IT service provision with a proven record in supporting customers. For many of our customers we ARE their IT department.

    Our strength is being able to offer total IT solutions, as we have expertise in the whole range of IT disciplines, including cabling, multimedia integration, wide area networks, business critical servers, data security, network and application design, application development and so on, with the experience to pull the whole process together under a single project. We have the infrastructure and resource to properly support any solution we provide.

      History

    • Founded in 2002 by the convergence of Blue Icon Solutions and Network Solutions
    • Microsoft Certified Partner
    • Microsoft Qualified Engineers
    • Official Dell Distributor
    • Over 300 business customers
    • Supporting File servers at over 100 sites
    • Supporting more than 2000 Personal Computers
  • About Pro-Networks


    View map of CH5 2QS on Multimap.com
    or
    Get directions to or from CH5 2QS
    Pro-Networks
    Networks House
    St Ives Way
    Sandycroft
    Deeside
    CH5 2QS

    Telephone: 0844 414 1940
    Fax: 01244 535 345

    Email: support@pro-networks.co.uk
  • Contact Us
    Please contact us using the form below: or call 0844 414 1940

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  • Customer Charter
    At Pro Networks we pride ourselves on the strong relationships we build with our customers. Obviously the high levels of service we provide are an important factor in this, but equally is the way that we treat our customers. Our customer charter outlines the way we operate.

      For all our customers:

    • We will always treat you fairly and with respect, offering a friendly, polite service and not talk in acronyms
    • We will provide the same level of professional expertise you would expect from your solicitor or accountant
    • We will give advice freely, without charge and speak our mind, working with your requirements, not your pre-conceptions
    • We will do our best for the environment
    • We will always look to see if your needs can be met by packaged software before proposing bespoke development
  • Customer Charter
      For those on a support contract:

    • We will maintain your systems to the highest standard, to ensure your systems are as reliable as possible.
    • All support calls will be answered by a trained engineer
    • We will answer e-mail and telephone calls as promptly as we can, providing you with an acknowledgement and task (TK) identification number wherever required
    • We will manage our workload effectively so that all problems are addressed in a structured and orderly manner from the queue
    • We will provide easy to understand information and feedback on problems and let you know when we resolve and close your case
    • We will prioritise calls based on low, medium, high or critical and action accordingly
    • We will always carry identification when attending site
    As a company we are committed to continuous improvement and always welcome comments, suggestions and ideas from our clients.
  • Environmental Policy

    We are committed to a continual process of lessening our impact on the environment and review our policy annually.

      Environmental actions we already take:

    • We have committed over 80% of our hardware supply to Dell, Dell are a Carbon Neutral manufacturer and their commitment to recycling and overall environmental policy is second to none.

    • Over 90% of our support to our customers is provided remotely, preventing unnecessary site visits and fossil fuel consumption.

    • We actively recycle paper, cardboard, plastics etc.

    • We dispose of old technology items in a responsiible way as per the EEC regulations.

  • Environmental Policy


      Environmental actions we already take (continued):

    • We operate a modern fleet of support vehicles with low sulphur emissions.

    • We have a policy to combine site visits wherever possible, to reduce fuel use.

    • We re-use or recycle all packaging and waste materials from goods delivered to our premises.

    • We are installing fuel efficient cooling systems rather than air conditioning.

    • We ensure that all employees made accountable for these policy goals through training initiatives.

    • We have significantly reduced the amount of paper used through the use of electronic storage and communications
  • Client Locations
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