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  • Overview

    Comprehensive support services

    We have made a significant investment in our highly skilled and qualified staff. This enables us to offer a comprehensive portfolio of support services that remove the headache of keeping your IT systems up and running - leaving you free to get on with growing your business.

    Our services include:

    • Support contracts - tailored to meet individual requirements
    • Helpdesk - outsourced telephone service that provides first-line support
    • 24 X 7 monitoring - remote monitoring of your key systems to enable preventive support
    • Shadow copy and backup - to protect important data

    Whatever your support requirements Pro Networks can help. Contact us to discuss your needs.
  • 24 x 7 Monitoring

    Your servers are an important part of your business. You depend on them for everything from storing customer information and payroll details through to e-mail and running your Web site. So think of the disruption, lost productivity and reduced profits you would suffer if one of them failed unexpectedly.

    As with most things, prevention is better than cure and your servers are no exception. By continuously monitoring their activity it is possible to recognise when a problem is going to occur and take steps to prevent it, minimising downtime and lost productivity.

    That is why it makes good business sense to partner with a specialist organisation that can provide the experience and expertise to monitor your servers for you.

    Reducing disruption and downtime

    Pro Networks offers a 24 x 7 server monitoring service that ensures you suffer minimum downtime. Once implemented your server(s) are remotely monitored by our trained staff.
  • 24 x 7 Monitoring

    We collect and collate information on critical factors of your server, including:

    • Broadband status changes
    • Hacking attempts
    • Disk failures & Disk space issues
    • RAM and other hardware errors
    • Back up errors – e.g. tape not loaded

    This enables us to identify when a problem is likely to occur and fix this either remotely or by an onsite visit which helps reduce disruption to your business activities.

    The service also enables us to collect other useful data including: auditing information, workstation hardware details and software licensing details.

    To find out more about how our 24 X 7 server monitoring can help your business, please contact us.
  • Helpdesk

    Any organisation that is dependent on IT to run its business will be faced with regular demands for assistance from their end users. Many of these requests will be complex and require knowledgeable and experienced personnel to resolve.

    To ensure that these problems do not impact productivity, many larger organisations have set up their own helpdesk capability to handle IT support issues as they arise. The costs and logistics of such an undertaking mean that this solution is not available to small and medium-sized companies.

    Faced with this scenario, it is no surprise that many organisations are choosing to outsource their helpdesk requirements, partnering with an IT support specialist that can provide the knowledge and manpower required to operate a helpdesk.

    Comprehensive and cost-effective help desk service

    Pro Networks offer a comprehensive helpdesk service that is designed to provide a cost-effective solution for IT support. Unlike many of our competitors, when you contact our helpdesk the phone will be answered by a UK-based Microsoft accredited systems engineer who is capable of solving your problem directly.
  • Helpdesk

    Our helpdesk service offers:

    • Normal business hours coverage (8am to 6.30pm) with out of hours service available
    • At least 5 engineers are available at any one time
    • Remote access capability that typically solves 90% of problems reported
    • Escalation to 2nd and 3rd line help for more specialist problems
    • Ownership of problem even if the issue is with a 3rd party e.g. BT for Broadband issues
    • Customer portal to enable online tracking of reported problems
    • Notification by e-mail of progress

    Our helpdesk service has successfully dealt with over 50,000 incidents for our customers.

    To find out more about how it can help your organisation, please contact us.
  • Backups

    Your data represents a valuable asset that it is central to business success. The need to protect data and ensure reliable backups are always readily available is an important as paying your staff and suppliers on time. Unfortunately, many organisations do not realise, until it is too late, that their arrangements for taking backups and restoring data are inadequate.

    It is easy to ignore this issue as the problems do not present themselves unless something goes wrong with your IT network. But, ask yourself this question. How long would your business survive if it lost critical data like customer information and orders and was not able to recover it quickly?

    Data protection solutions

    To ensure you never have to face this nightmare scenario, Pro Networks offers a number of options that provide you with a cost-effective, reliable and secure solution to data protection.
  • Backups

    These include:

    • Shadow copy – twice every day (at 7am and 12am) a snapshot of designated data is made to another part of your network. This enables a much quicker recovery from data loss as at any one time the amount of data lost is reduced.
    • Tape backup – the most widely-used method of backing up. Tape backup enables large quantities of data to be copied onto removable media that can be stored at a separate location for additional security. We monitor the backup for failure and notify you immediately so that you can take the necessary action.
    • Remote backup – designated data is securely backed up via your Broadband line and the Internet to a Pro Networks server located at either at our main offices or our data centre in Chester. This method removes the need to check that tape backups are occurring.
    We will design a data protection plan to suit your budget and individual needs. So, whatever your requirements, please contact us to discuss how we can help.

    To find out more about how our services can help your business, please contact us.
  • Testimonials


    "Can you please pass my thanks on to Jo for a great service a true credit to your company. jo recovered a document I had lost. This document held my budget for 2011 thanks again a great service"


    Bill Flanagan
    Walton Summit Truck Center

  • Testimonials


    "Can I put on record my gratitude to the Pro-Networks team for the speed and professionalism you all displayed in restoring my IT system following a crash caused by a power cut. The break down of my network effectively rendered by business deaf, dumb and blind at one of my busiest times of the year. Pro-Networks immediately recognised this and pulled out all the stops.

    I made my first call for help to your offices on a Bank Holiday. Yet it was you, the MD who took the details and initially got the ball rolling. IT Support Manager Geoff Coote then got involved along with engineers Carl, Matt, Chris and Joanne. Chris and Matt even made trips to my office. After organising a temporary internet service, your team liaised with the ISP, my website person and the BT Openreach people to identify the cause of the problem and rectify it.

    Pro-Networks IT Support really does offer peace of mind to business owners."


    Carl Nagaitis
    Bryher Business Partnership Ltd

  • Testimonials


    "I just want computers to work, I hate problems, I can not afford downtime, so to walk into your office and find someone with their head in the server first thing, replacing something that is not working before I knew about it is very satisfying. Thankfully its one of the Pro Networks guys, who are great at this, they monitor our systems so we don’t have to and are there on hand to sort those annoying technical issues."


    Adrian Lomas
    Group Managing Director
    Blueleaf


  • Testimonials


    "What a great company Pro-Networks are. Had a major IT problem Friday, just when working on two of the largest international deals my firm has executed. Phone call to Rob, set the process on motion, Monday back in business and nothing missed a beat. Great service - if only everyone had such high standards and implemented them so efficiently. Anyone with IT headaches should be talking to Pro-Networks."


    Stephen Stringer
    Stringer & Co

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