Support
Contracts
Our solution is a Pro-Networks support contract. We
can take responsibility for both hardware and software
with a fixed-price maintenance scheme. There are various
elements to choose from, depending on your needs and
budget.
The
table below shows a summary of the packages.
| Feature |
Apps
Only |
Standard |
Standard
Plus |
Premier |
Premier
Plus |
| |
|
|
|
|
|
| |
|
|
|
|
|
| Guaranteed
daytime 1 hour acknowledgment |
|
|
|
|
|
|
| Status
report on account (website only) |
|
|
|
|
|
|
|
|
|
|
|
|
|
| Annual
Health check visit |
|
|
|
|
|
|
| Discounted
rate of £39.50 on additional minutes |
|
|
|
|
|
|
| Guaranteed
4 hour telephone response from our helpdesk
control centre. Guaranteed next business day
on site if required (server brkdowns only). |
|
|
|
|
|
|
| Proactive
application of software updates and patches.
(servers only) |
|
|
|
|
|
|
| Designation
of only senior / MS certified staff for all
primary configuration work |
|
|
|
|
|
|
| Monitoring
of your Server systems, back ups, print queues,
event logs, hard disks, temperature, disk
failure etc. |
|
|
|
|
|
|
|
|
|
|
|
|
|
| Bespoke
application support with guaranteed responses. |
|
|
|
|
|
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|
