Employee-Owned IT Support, VoIP Phones & Cyber Security
Pro-Networks is employee-owned, contract-free, and trusted by businesses across Chester, Cheshire, North Wales, and the North West.
Our response times are measured in minutes, our customer retention rate is over 99%, and every member of our team has a genuine stake in getting things right for you.
If you need support, please call 01244 535527 (option 1)
For sales, please call 01244 535527 (option 2)
Please click below to find out how we can support your business...
What You Can Expect From Us
Your call is answered in seconds
Your issue acknowledged in minutes
Most problems resolved the same day
No contracts - you stay because you want to
Your business always comes first
Switching Is Easier Than You Think
Recent Customer Feedback...
"I had issues whilst I was in the office, Tom sorted that out. He called me today whilst I was working at home to make sure everything worked, which I'm pleased to say it did - so a very big thank you to him."
Linda, 29/04/26
"Fast, clear, polite and patient, thank you."
Erika, 27/04/26
"Mark was brilliant, really helpful, professional and worked around my limited schedule which was great!"
Arlene, 27/04/26
"Super fast service and Ryan was very helpful."
Nikki, 27/04/26
Service KPIs for March 2026
Customer Retention
100%
Average Initial Response
52 Minutes
Same Day Resolution
60%
Calls Answered Within
9 Seconds
Recent Blog Posts
Small Windows 11 Habits That Add Years to Your Business PCs
Why IT Teams Need More Capacity, Not Just Staff
Are AI Checkouts A Risk To Your Business?
Why Your MSP Must Evolve — Or Risk Leaving You Exposed
