Optional 24/7 Support
Optional 24/7 Support
We have an optional 24/7 Support facility for customers who operate outside the normal working day.
24/7 Emergency Support
IT support on demand 24/7, delivered by one of the most highly-qualified and accredited IT support teams in the region.
Isn’t that worth knowing about?
We get IT: we know that many of our customers - financial services, call centres, visitor destinations and the professions amongst them - operate well outside ‘normal’ working hours.
They depend on their IT systems working effectively and efficiently around the clock, seven days a week.
And anyway, major IT problems don’t always occur during the working day!
Our customers asked for more. We’ve delivered. Just like we always do. And we’re now one of the first IT support organisations in the area to offer this scale of support.
Pro-Networks 24/7 option is just like an insurance policy, offering access to top-class engineers in the event of those critical, ‘business down’ emergencies that can happen from time to time.
Here’s where you can start feeling more confident in your IT.
Service KPIs For May 2025
Calls Answered Within
8 Seconds
Average Initial Response
35 Minutes
Average Resolution Time
186 Minutes
Same Day Resolution
63.70%
Customer Retention
99.80%
How Do We Compare
To Your IT Company?
Great Reasons To Talk To Us
We answer the phone in seconds
Our initial response time is incredible
Our resolution time smashes industry norms
99% customer retention despite ZERO contracts
YOUR needs are OUR priority
Switching To Us Is Super-Easy
Latest Customer Feedback...
"Thanks for your help in resolving my issue."
Paul C, 13/06/25
"Always on hand to help just when we need it."
Paul W, 12/06/25
"Drew was very helpful and I was very appreciative of his support - thank you."
Della, 11/06/25
"Thank you for your help. As always quick to respond."
Jayne, 10/06/25