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ASH Group Ltd

  • Case Study - ASH Group

As a large scale operation with a great reliance on technology and IT to perform our daily tasks, it is essential to have a reliable IT Support Team in place. Pro-Networks have been an invaluable asset over the many years we have used their services. They understand our business which is vital to our future plans, and they provide ideal solutions to a variety of IT issues.

Neil Hassall, Group Managing Director

Alan’s Skip Hire was formed over 25 years ago with the simple premise to provide a local, friendly and great value skip hire service  across Cheshire, Flintshire, Wirral and surrounding areas.

After many successful years Alan’s Skip Hire has become a household name for many across the region, and in keeping with the traditional family values that the company had at its inception, Alan’s Skip Hire has grown into one of the most successful waste management businesses in the UK.

As a part of the ASH Group, our skip hire service has expanded into commercial waste collection, metal recycling, secure storage, civil engineering, demolition, building, earth moving and land remediation.

Background

A customer since day one, Alans Skip Hire have certainly grown and changed in the 20+ years that Pro-Networks have looked after them.  While the technology may have changed the need for responsive, timely and effective IT support hasn’t.  Pro-Networks have worked hand in hand with ASH every step of the way from opening and connecting new depots to IT suite refreshes during our long relationship.

Solution

Having staff at numerous sites, connectivity can be a challenge – particularly at the more remote sites.  Pro-Networks have worked with business class internet service providers to give ASH reliable, fast connectivity throughout the group.  Different requirements call for different solutions and ASH embrace a mix of cloud technology and local, on premise solutions.  Email is provided by Microsoft Office 365 and sites connect to head office remotely for centralised working and work locally where required to connect to weighbridges etc.

Outcome

Pro-Networks are the central point of IT contact for the ASH Group for all their IT needs.  We liaise with third parties providing an essential service to the group in keeping their operation running 24/7 for 365 days each year.  We have helped ASH grow from two sites to seven and each site is connected via monitored broadband lines.  A Disaster Recovery solution has been introduced giving the group resilience in the event of a key site being unable to trade.

All of this is done from Pro-Networks offices on the outskirts of Chester – to see how we could benefit your business please do not hesitate to get in touch.

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Latest Customer Feedback...

"Thanks Tom for your prompt attention, resolution and putting my mind to rest."
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"Drew sorted my problem out and was willing to go above and beyond working into the evening if needed!"
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"Resolved the issue with VPN and also assisted with resolving the issue around the C-Drive. Even gave a follow-up call to check all was ok and to see if I needed further help. Really appreciated."
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Service KPIs for September 2025

Calls Answered Within

8 Seconds

Calls Answered Within Seconds

Average Initial Response

52 Minutes

Average Initial Response

Same Day Resolution

55.48%

Same Day Resolution

Customer Retention

99.22%

Customer Retention

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